Accommodation Booking Terms and Conditions
Your contract is with Mrs Mary Stoner & Mr Gavin Stoner (“we”, “us” and “our” in these Booking Conditions) for the property known as 8 Kings Cottages, Salcombe TQ8 8EN (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
To book the property with us please use the online booking system.
Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving automated Paypal confirmation of your booking.
Initial Deposit is 25% of your total booking fee.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the initial deposit has been received by us, you will receive an automated confirmation from Paypal. The dates that you have booked will be coloured red on the online booking calendar. No other party will be able to access these dates on the booking system once payment has been received.
We reserve the right to refuse any booking.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental and the Security Deposit of £300.00 at least six weeks prior to the Arrival Date. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within 21 days after your stay, less any deductions in accordance with the conditions listed above.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must email us at the address shown on the Contact Details page of this website.
You will be required to confirm your cancellation in writing or by email.
A cancellation will not take effect until we receive written confirmation from you and we have acknowledged the email by return.
If you cancel your booking within seven days of the Paypal booking confirmation, we will refund the balance of any money you have paid us.
After seven days of the Paypal booking confirmation, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit (25% of total booking amount) and refund the balance of any money you have paid to us.
If you cancel your booking less than eight weeks prior to the Arrival Date, we will retain the Initial Deposit (25%) and refund 50% of the balance payment.
If you cancel your booking less than four weeks prior to the Arrival Date, we will retain the Initial Deposit (25%) and refund 25% of the balance payment.
In these circumstances we will refund the Rental (less Initial Deposit) to you if we are able to secure an alternative booking for the Property.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, possibly may have to cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
5. Your accommodation
You can arrive at your accommodation after 3pm on the Arrival Date of your holiday and you must leave by 10am on the Departure Date.
6. Your obligations
You agree to comply with the Regulations set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
Smoking is only permitted outside of the property.
You agree to take all necessary steps to safeguard the property by keeping all external doors locked and windows closed. Candles should only be used in case of a power cut.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it.
We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
8. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the sum equal to the amount paid by (or on behalf of) the Lead Guest to the Owner in respect of the booking.
This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.